Project KPIs


In the below table there are some examples of success criteria indicators that we use in our typical projects.

Code quality

  • the source code is reviewed and signed off by the reviewer; buddy developers are used for the 1st round of code review and code reviews groups for a 2nd round; external parties can also be invited to perform code reviews, as needed.
  • Anytime a code checking is performed, we use Continuous Integration procedures; the automated test cases suites are executed, to detect regressions.
  • All the code must always comply with the coding standards defined in the Software Design & Development plan.

Test quality

  • The unit tests cases coverage is at least 95%.
  • The functional test cases coverage is at least 75%.
  • The automated functional test cases coverage must be at least 60%
  • All P1 test cases and at least 80% of the P2 tests cases must pass to meet the deliverable exit criteria.
  • Al types of appropriate testing are performed (functional, security, localization, integration etc.), as appropriate.
  • The test code is reviewed and meets the same quality bar as the product code.

Project management quality

Project management methodology is sometimes a part of the project non-functional requirements:

  • Is project management methodology followed properly?
  • Are all the project management documents up to date?
  • Are there clear responsibilities defined in the team?
  • External auditors “checklists” compliance is met?
  • Is there:
    • A change management plan available and enforced?
    • A risk management plan available and enforced?
    • etc.

Project documentation

The project documentation includes the following documents which must be reviewed, approved and maintained:

  • Product Architecture
  • Quality Assurance Plan
  • Software Design & Development Plan
  • Test Plan
  • Test cases documentation
  • Scrum documentation artefacts (Scrum backlog, Sprints backlog etc.)
  • etc.

Development environment quality

We also measure and analyze, depending on the project specific needs:

  • Hardware resources availability numbers
  • Downtimes
  • (Root Cause Analysis – RCA) for the development environment downtimes
  • Cost for hardware and software maintenance
  • Cost for the specific testing environment

Delivery performance

The following indicators are measured and the delivery performance is assessed against them:

  • Deliveries completed on time
  • Deliveries accepted as complete on time
  • Requests to fix
  • Bugs: incoming rate, severity and priority, average time to resolve/fix/close, areas distribution etc.

Support and maintenance

We usually measure:

  • Responses completed on time
  • Change requests tendencies/evolution
  • Average time for handling change requests
  • Types/Severity/Priority
  • Customer support satisfaction

Other

Depending on the nature of the project, we can deal with specific requirements. For example, there are project where security policies demands requires:

  • A security plan for the project development lifecycle
  • An environment resources access list
  • An audit policy for the project team
  • Security reviews activities
  • etc.

It is defined together with the customers and partners the project success criteria definition and agreed together how to measure, who and when. The key is to be flexible, use high-value KPIs which add value to the project.